Assessing service quality Satisfying the expectatins of library customers Peter Hernon
Material type:
TextPublication details: New Delhi Ess Ess Publications 2009Description: xvii, 243pISBN: - 9788170005766
| Item type | Current library | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| Books | Library and Documentation Division | 025.5 H43A (Browse shelf(Opens below)) | Available | 070619 |
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| 025.5 G893P-2 Practical reference work | 025.5 G939D-2 Documentation and information | 025.5 H431A Assessing Service Quality | 025.5 H43A Assessing service quality | 025.5 In8F From informal gatekeeper to information counselor | 025.5 In8T Translating and the computer 20 | 025.5 K 823 C Circulation, interlibrary loan, patron use and collection maintenance |
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