Prof. G Ram Reddy Library

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Quality service what every hospitality manager needs to know William B. Martin by
  • Martin, William B
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Jersey Prentice Hall 2002
Availability: Items available for loan: Library and Documentation Division (1)Call number: 647.95068 M363Q.

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Quality customer service satisfy customers- it's everybody's job William B. Martin by
  • Martin, William B
Edition: 5th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi VIVA Books 2011
Availability: Items available for loan: Library and Documentation Division (1)Call number: 658.812 M363Q-5.

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