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Service management and marketing managing the moments of truth in service comp Christian GRONROOS

By: Material type: TextTextSeries: Issues in organization and management series /edited by ArthPublication details: Lexington Lexington Books 1990Description: xxii,298pISBN:
  • 002946398x
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Item type Current library Call number Status Notes Date due Barcode
Books Library and Documentation Division 658.8 G898S (Browse shelf(Opens below)) Available Issued 031046

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