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	1.	No cover image available Practical Benchmarking a manager's guide to creating a competitive advantage Sarah COOK by COOK, Sarah Material type: Text; Format: print ; Literary form: Not fiction Publication details: London Kogan Page 1995 Availability: Items available for loan: Library and Documentation Division (1)Call number: 658 C771P. Place hold Add to cart (remove)
	2.	No cover image available Practical benchmarking a manager's guide to creating a competitive advantage Sarah COOK by COOK, Sarah Material type: Text; Format: print ; Literary form: Not fiction Publication details: London Kogan Page 1995 Availability: Items available for loan: Library and Documentation Division (1)Call number: 658.4013 C771P. Place hold Add to cart (remove)
	3.	No cover image available Customer care how to improve competitiveness, staff motivation and profitabilit Sarah Cook by Cook,Sarah Edition: 2nd Material type: Text; Format: print ; Literary form: Not fiction Publication details: London Kogan Page 1997 Availability: Items available for loan: Library and Documentation Division (1)Call number: 658.812 C773S -2. Place hold Add to cart (remove)
	4.	No cover image available Change management excellence Using the four intelligences for successful organ Sarah Cook by Cook, Sarah Material type: Text; Format: print ; Literary form: Not fiction Publication details: London Kogan page 2004 Availability: Items available for loan: Library and Documentation Division (1)Call number: 658.406 C771C. Place hold Add to cart (remove)
	5.	Customer care excellence How to create an effective customer focus Sarah Cook by Cook, Sarah Edition: 6th ed Material type: Text; Format: print ; Literary form: Not fiction Publication details: London Kogan Page 2011 Availability: Items available for loan: Library and Documentation Division (1)Call number: 658.12 C771C-6. Place hold Add to cart (remove)
	6.	Social protection as development policy asian perspectives Sarah Cook by Cook, Sarah Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Routledge 2010 Availability: Items available for loan: Library and Documentation Division (1)Call number: 339.5 So131. Place hold Add to cart (remove)

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