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	1.	Office Kaizen 2 harnessing leadership,organisation, people, and tools for offic William Larean by Larean, William Material type: Text; Format: print ; Literary form: Not fiction Publication details: Milwaukee ASQ Quality Press 2011 Availability: Items available for loan: Library and Documentation Division (1)Call number: 658.406 L323O. Place hold Add to cart (remove)
	2.	No cover image available Customer satisfaction research management a comrehensive guide to integrating c Derek R. Allen by Allen, Derek R Material type: Text; Format: print ; Literary form: Not fiction Publication details: Wisconsin ASQ Quality Press 2004 Availability: Items available for loan: Library and Documentation Division (1)Call number: 658.8343 Al53. Place hold Add to cart (remove)
	3.	Juran, quality, and a century of improvement the best on quality Kenneth S. Stephens by Stephens, Kenneth S Series: International Academy for Quality ; v.15. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Milwaukee ASQ Quality Press 2005 Availability: Items available for loan: Library and Documentation Division (1)Call number: 658.562 J974. Place hold Add to cart (remove)
	4.	No cover image available Root cause analysis A tool for total quality management Paul F. Wilson by Wilson, Paul F Material type: Text; Format: print ; Literary form: Not fiction Publication details: ASQ Quality Press 0000 Availability: Items available for loan: Library and Documentation Division (1)Call number: 658.562 W691R. Place hold Add to cart (remove)

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