Delivering Satisfaction and Service Quality A Customer-Based Approach for Libra Peter Hernon
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TextPublication details: Chicago American Library Association 2001Description: xiv, 181pISBN: - 083890789x
| Item type | Current library | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| Books | Library and Documentation Division | 025.52 H431D (Browse shelf(Opens below)) | Available | 067333 |
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| 025.52 G893G Grogan's case studies in reference work | 025.52 G893P Practical reference work | 025.52 H349L Legal Reference for Librarians | 025.52 H431D Delivering Satisfaction and Service Quality | 025.52 H814O Online information retrieval systems | 025.52 H98I Information services and digital literacy | 025.52 In2 Indian Reference materials scientific & technical information users needs & serv |
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