New service development creating memorable experiences Fitzsimmons James A.
Material type:
TextPublication details: Thousand Oaks Sage Publications 2000Description: xv, 328pISBN: - 076191742x
| Item type | Current library | Call number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|
| Books | Library and Documentation Division | 658.812 N42 (Browse shelf(Opens below)) | Available | Issued | 051039 |
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| 658.812 N171D Delighting your customers | 658.812 N171D Delighting your customers | 658.812 N329M Managing buyer supplier relations | 658.812 N42 New service development | 658.812 N443W Why CRM Doesn't Work | 658.812 O14S Satisfaction | 658.812 P556U Understanding customer 1997-98 |
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