Service breakthroughs changing the rules of the geme James L. HESKETT
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TextPublication details: New York Free press 1990Description: xii, 306pISBN: - 29146755
| Item type | Current library | Call number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|
| Books | Library and Documentation Division | 658.812 H461S (Browse shelf(Opens below)) | Available | Issued | 031047 |
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| 658.812 H261 Harvard Bussiness Review on customer relationship management | 658.812 H261C Connecting with your customers | 658.812 H262 Harvard business review on customer relationship management | 658.812 H461S Service breakthroughs | 658.812 H553P Product Support services and Training | 658.812 H554H Handbook of customer statisfaction and loyality Measurement | 658.812 H625K Knowledge management in organization |
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