Organizational behavior, theory, and design in health care / Nancy Borkowski.

Includes bibliographical references and index.

Overview and history of organizational behavior -- Diversity and cultural competency in health care -- Attitudes and perceptions -- Workplace communication -- Content theories of motivation -- Process theory of motivation -- Attribution theory and motivation -- Power, politics, and influence -- Trait and behavioral theories of leadership -- Contingency and situational models of leadership -- Contemporary leadership theories and leadership development -- Stress in the workplace and stress management -- Decision making -- Conflict management and negotiation skills -- Overview of group dynamics -- Groups -- Work teams and team buildings -- Organizational development -- Managing resistance to change -- Overview and history of organizational theory -- Strategy and structure -- Organization structures : contextual dimension -- Organization design parameters : internal characteristics.