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| 100 | _aHernon, Peter | ||
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_aDelivering Satisfaction and Service Quality _bA Customer-Based Approach for Libra _cPeter Hernon |
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_aChicago _bAmerican Library Association _c2001 |
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| 300 | _axiv, 181p. | ||
| 365 | _b995.00 | ||
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_a4775 _b14-11-2008 |
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_aDiscount-15 _bReqst by : Neena Talwar Kannnongo |
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