| 000 | 00554nam a2200205Ia 4500 | ||
|---|---|---|---|
| 003 | LDD | ||
| 008 | 181029s9999 xx 000 0 und d | ||
| 020 |
_a1853963623 _cP 25.00 |
||
| 040 | _cLDD | ||
| 100 | _aKnust, Paul | ||
| 245 | 0 |
_aManaging service quality _cPaul Knust |
|
| 260 |
_aLondon _bPaul chapmann _c1997 |
||
| 300 | _a184 | ||
| 365 | _bP 25.00 | ||
| 440 | _aQuality management in service | ||
| 901 |
_a1537 _b26-02-1999 |
||
| 902 |
_a41561/3/99 _b08-03-1999 _cF _dSELECT |
||
| 903 |
_aDiscount-10 _bReqst by : Kapil Kumar |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c60865 _d60865 |
||