| 000 | 00532nam a2200169Ia 4500 | ||
|---|---|---|---|
| 003 | LDD | ||
| 008 | 181029s9999 xx 000 0 und d | ||
| 020 | _a002946398x | ||
| 040 | _cLDD | ||
| 100 | _aGRONROOS, Christian | ||
| 245 | 0 |
_aService management and marketing _bmanaging the moments of truth in service comp _cChristian GRONROOS |
|
| 260 |
_aLexington _bLexington Books _c1990 |
||
| 300 | _axxii,298p. | ||
| 440 | _aIssues in organization and management series /edited by Arth | ||
| 901 |
_a314 _b12-03-1996 |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c47724 _d47724 |
||