000			03475cam a2200385 i 4500
999			_c176285 _d176285
001			20495354
003			LDD
005			20190328105136.0
008			180306s2018 ilu br 001 0 eng c
010			_a 2017056092
020			_a9781783302338
040			_aLBSOR/DLC _beng _cLBSOR _erda _dDLC
042			_apcc
050	0	0	_aZ711 _b.C355 2018
082	0	0	_a025.52 C2707R-4 _223
100	1		_aCassell, Kay Ann, _eauthor. _93472
245	1	0	_aReference and information services : _ban introduction / _cKay Ann Cassell, Uma Hiremath.
250			_aFourth edition.
264		1	_aChicago : _bALA Neal-Schuman, _c2018.
300			_axv, 484 pages ; _c26 cm
336			_atext _2rdacontent
337			_aunmediated _2rdamedia
338			_avolume _2rdacarrier
504			_aIncludes bibliographical references and indexes.
505	0		_aIntroduction to reference and information services -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything : encyclopedias -- Answering questions that require handy facts : ready reference sources -- Answering questions about words : dictionaries, concordances, and manuals -- Answering questions about events and issues, past and present : databases (and indexes) -- Answering questions about health, law, and business : special guidelines and sources -- Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people : biographical information sources -- Answering questions about government and related issues : government information sources -- When and how to use the internet as a reference tool -- Readers' advisory services / Cindy Orr -- Reference services for children and young adults / Sujin Huggins -- Information literacy in the reference department -- Ethics in reference / Diana J. Floegel -- Selecting and evaluating reference materials -- Reference as programming -- Managing reference departments -- Assessing and improving reference services -- Reference 2.0 -- The future of information service.
520			_a"Guided by a national advisory board of educators and practitioners, this thoroughly updated text expertly keeps up with new technologies and practices while remaining grounded in the basics of reference work. Chapters on fundamental concepts, major reference sources, and special topics provide a solid foundation; the text also offers fresh insight on core issues, including ethics, readers' advisory, information literacy, selecting and evaluating reference materials, assessing and improving reference services, guidance on conducting reference interviews with a range of different library users, and much more"-- _cProvided by publisher.
650		0	_aReference services (Libraries) _93473
650		0	_aElectronic reference services (Libraries) _92297
650		0	_aReference books _vBibliography. _93473
650		0	_aElectronic reference sources _vDirectories. _92297
700	1		_aHiremath, Uma, _eauthor. _94819
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cBK _h025.52 C2707R-4