000			01185 a2200229 4500
999			_c153826 _d153826
003			LDD
005			20200110120436.0
008			200110b ||||| |||| 00| 0 eng d
020			_a9781847427595
040			_cIGNOU Library
082			_223 _a361.61 N289P
100			_aNeedham, Catherine _eauthor _910536
245			_aPersonalising public services : _bunderstanding the personalisation narrative / _cCatherine Needham
260			_aBristol : _bPolicy Press, _c2011.
300			_aiv, 209 pages ; _c 24 cm
505			_aIntroduction: problematising personalisation -- Interpreting policy narratives -- Personalised public services -- The personalisation narrative -- Policy translation: how personalisation spreads -- Delivering person-centred services -- Who is the person? -- The personal and the professional -- Conclusion: personalised futures.
520			_aThis text focuses on how personalisation evolved as a policy narrative and has mobilised such wide-ranging political support.
650			_aSocial service _xGovernment policy _zGreat Britain. _910537
650			_aEvaluation. _910538
650			_aMunicipal services _xGreat Britain. _92528
942			_2ddc _cBK