000			03913nam a22002657a 4500
999			_c153805 _d153805
003			LDD
005			20200104114410.0
008			200104b ||||| |||| 00| 0 eng d
020			_a9780415739269 (paperback)
040			_cIGNOU Library
042			_apcc
050	0	0	_aJF1351 _b.H396 2015
082	0	0	_a351 H333M-2 _223
100	1		_aHaynes, Philip. _eauthor _910006
245	1	0	_aManaging complexity in the public services / _cPhilip Haynes.
250			_aSecond Edition.
260			_aLondon ; _aNew York : _bRoutledge, _c2015.
300			_axvi, 161 pages ; _c25 cm
504			_aIncludes bibliographical references (pages 150-158) and index.
520			_a"The application of complexity theory to management and the social sciences has been a key development in theory and practice over the last decade. This approach questions the possibility of finding universal methods of practice, and proposes a pragmatic and humanistic management style that evolves out of a reflective method. The focus is on practitioners observing patterns of similarity and being adaptable in decision-making.Bringing complexity theory into management reveals the importance of organizational culture and effective communication because people, their values and their objectives are at the heart of this method. Information technology provides a framework for complex communication and knowledge use, but it cannot replace highly developed professional negotiations and cooperation.This book argues that the complexity of the public service world limits the usefulness of classical and rational scientific management approaches such as New Public Management. Excessive marketization threatens a collaborative approach and overly rigid approaches to performance management and strategic management can be dysfunctional.Managing Complexity in the Public Services 2nd Edition advances a method of management practice that copes with the stark realities of the complex and unpredictable public policy world. It develops pragmatic management practices from action research that will be valuable to both academics and practitioners. The result is a new value-based practice for the post-crisis public service world"-- _cProvided by publisher.
520			_a"Complexity theory has grown in importance over the last decade and its development has enabled a universal method of practice which proposes a pragmatic and humanistic management practice. The application of complexity theory highlights the importance of the development of an organizations culture and communication, it enables them to be dynamic whilst maintaining coherence and stability. It places the workers, their values and mission at the heart of the organizations practices, recognising that information technology may provide a framework for complex communication and knowledge use but cannot replace highly developed professional negotiations and cooperation. This new edition of Managing Complexity in the Public Services argues that the complexity of the public service world limits the usefulness of classical and rational scientific management approaches like the New Public Managerialism (NPM). As a result overly rigid approaches to performance management and strategic management can be highly dysfunctional in the public context. Managing Complexity in the Public Services takes further the articulation of a method of management practice that can cope with the stark realities of the complex and unpredictable public policy world. It develops a number of management practices developed in action research that will be of high use to both academics and practitioners and helps detail how complexity theory can be applied in practice The result is a new value based practice for the post crisis public service world"-- _cProvided by publisher.
650		0	_aPublic administration. _910310
650		0	_aComplexity (Philosophy) _98707
942			_2ddc _cBK