00371nam a2200145Ia 4500003000400000008004100004020002300045040000800068100001600076245006900092250001300161260003000174300001000204365001100214LDD181029s9999    xx            000 0 und d  a8188689475c995.00  cLDD  aBergman, Bo 0aQuality from customer needs to customer satisfactioncBo Bergman  a2nd. ed.  aNew DelhibOverseasc2006  a606p.  b995.00