00321nam a2200121Ia 4500003000400000008004100004020001300045040000800058100002000066245007300086260003100159300000900190LDD181029s9999    xx            000 0 und d  a29113806  cLDD  aGARVIN, David A 0aManaging qualitybthe strategic and Competitive EdgecDavid A GARVIN  aNew YorkbFree pressc1988  a319p