Khanna, V.K. TQM : Planning, Design and Implementation / V.K. Khanna, Prem Vrat, B S Sahay and Ravi Shankar - New Delhi ; New Age International Pvt Ltd, 2007. - xxviii, 375 pages : ill. ; ISBN: 9788122422337 Subjects--Topical Terms: TQM modelsTQM practices --Automobile sector Dewey Class. No.: 658.562 K527T