TY - GEN AU - Prince, Emma-Sue TI - Practical business communication / T2 - Palgrave study skills SN - 9781137606051 U1 - 658.45 P935P 23 PY - 2017/// CY - London PB - Macmillan Education, , Palgrave KW - Business communication KW - Business writing N1 - Your amazing brain -- How to overcome distraction -- Working smarter -- Effective email -- Face-to-face-communication -- Meetings, presentations and networking -- Getting social media right -- Using the telephone -- Online meetings and conferences -- The power of the pen -- Putting it all together ER -