Personalising public services : understanding the personalisation narrative /
Catherine Needham
- Bristol : Policy Press, 2011.
- iv, 209 pages ; 24 cm
Introduction: problematising personalisation -- Interpreting policy narratives -- Personalised public services -- The personalisation narrative -- Policy translation: how personalisation spreads -- Delivering person-centred services -- Who is the person? -- The personal and the professional -- Conclusion: personalised futures.
This text focuses on how personalisation evolved as a policy narrative and has mobilised such wide-ranging political support.
9781847427595
Social service--Government policy--Great Britain. Evaluation. Municipal services--Great Britain.