Harvard Business School <br/><br/>
Connecting with your customers 
Harvard Business School 
 - Boston  Harvard Business School Press  2006 
 - 178p. 
 - The Result- driven manager series .
<br/><br/><label>ISBN: </label>9781422103234  395.00 
<br/><br/><label>Dewey Class. No.: </label>658.812 H261C